Customer Charter
TasRail’s customers, along with our employees, are the lifeblood of the company’s future success as a major freight logistics enterprise.
In meeting the expectations of our customers, TasRail is committed to:
- Providing freight handling and delivery services that are reliable, safe, efficient and price competitive.
- Building strong business partnerships with our customers by understanding and meeting their needs and by providing responsive customer service and attention to detail.
- Delivering a social and environmental dividend to our customers by facilitating a reduction in transport-related emissions and heavy vehicle movements across the state’s road network.
