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Customer Charter

TasRail’s customers, along with our employees, are the lifeblood of the company’s future success as a major freight logistics enterprise.

In meeting the expectations of our customers, TasRail is committed to:

  • Providing freight handling and delivery services that are reliable, safe, efficient and price competitive.
  • Building strong business partnerships with our customers by understanding and meeting their needs and by providing responsive customer service and attention to detail.
  • Delivering a social and environmental dividend to our customers by facilitating a reduction in transport-related emissions and heavy vehicle movements across the state’s road network.