When making enquiries, submitting an Expressions of Interest (EOI) for access to the operational network or requesting a Network Access Agreement application, a third party access seeker should expect a set of service level undertakings including the following:
TasRail supports the principle that any element of discretionary use of power should be subject to an appeal process. All access seekers should expect any appeal process to be subject to a clearly defined process and timeframe.
Appeal rights in response to an appeal of a Network Access Application decision will include:
The above process does not prevent the access seeker from the right to seek a declaration from the ACCC. This right is available to the access seeker throughout the appeal process.